Channelled Complaining

Almost every ‘HelloPeter’ snob if not every human being has a reason to complain or throw an overly exaggerated negative comment or two.

Social media serves as proof that most of us have not only found an entertainment value on otherwise previously ugly and uninteresting faces. But we have also managed to make a non-profitable career out of being extremely mean and devising endless complaints.

Booing of certain or all brands and ideas has managed to find and extend its niche from soccer fields to social media—making a safe land into our society. As a result we have completely sidelined or perhaps forgotten the reason behind placing a complaint or ‘making your voice heard’ as some rephrase it.

Last week my long haired indian colleague found a strand of hair on her morning made ‘freshly’ packaged sandwich. Hell broke loose, someone had clearly let the dogs out because the office went buck wild, except for silly old fashioned me.

My colleague, like a mad lady whose about to Solange ‘the Beast’ Knowels some cheap gum chewing low-life her husband openly cheats with, gathered her entourage faster than you can say ‘spin kick’, while expressing her fuming state on social networks. The loud mouthed, crap talking ring leader was right in front. Looking off-ish.

I stared at the encounter as one often does when ‘the Fixer’ series unfolds.

A moment later in they came with a new sandwich. Profound, right?

Yes because you’ve never found hair on your homemade food and the chef would probably pull a piece of hair out of her head intentionally just to spite you because you’re the ‘tweleb’ that curved her brother but kept making it hotter for her man on DM’s.

My point is, make your unsatisfactory service concerns heard accordingly; if there is ‘accordingly’ when you’ve been served a vegan burger after specifically ordering a steak relish. Anyway, address the matter in a manner that will not make it seem like you’re declaring war or intending to fight or file a law suit. Rather do it in a manner that will discourage the occurrence of bad service for good ‒ professionally.

Of course you should be firm but avoid appearing as militant, for there is nothing more annoying than seeing people who complain only to make us (the rest of the customers) realise how great their shouting and demanding skills are when combined with disrespect and sheer arrogance.

It cannot be denied that sometimes the service provided is filthy, unprofessional and infuriating one could be propelled into high-pitched voices and forceful behaviour however one needs to learn to control their temper and behaviour when channelling a matter as critical as a complaint.

So next time you place a complaint, and by this term I’m not in any form referring to those big white folks wearing shorts behind a long queue in a grocery store shouting at the cashier just after a minute of being in the queue. Rather a complaint in this case would mean following the appropriate protocol of certifying that a concern is heard and acted upon. Do it accordingly and professionally.

Don’t be a difficult customer for the sake of being difficult.

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4 thoughts on “Channelled Complaining

  1. Wise words. Nothing wrong with complaining as such – sometimes it’s important to do so, when a principle is at stake – but it’s wrong to do so in an aggressive and showy way, or about something as trivial as a minor personal inconvenience.

    Like

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